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Privacy Policy

Last Updated: August 2026

At Tuloshi Studio, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how Tuloshi.ca collects, uses, and protects your information when you visit our website, make a purchase, contact us, or use our services.

1. Information We Collect

When you visit Tuloshi.ca or place an order, we may collect information such as:

  • Your name
  • Email address
  • Billing and shipping address
  • Phone number, if provided
  • Order and purchase information
  • Messages or inquiry details submitted through our contact forms
  • Information needed for local pickup in Regina, SK, when applicable
  • Technical information such as your IP address, browser type, device information, and website activity

Payment information is processed directly through secure payment providers. Tuloshi Studio does not store your complete credit or debit card details.

2. How We Use Your Information

We may use your personal information to:

  • Process and fulfill your orders
  • Arrange shipping or local pickup
  • Communicate with you regarding order statuses, receipts, or customer service inquiries
  • Respond to questions sent via our contact forms (Gutena Forms, WPForms, Contact Form 7)
  • Process returns, cancellations, or other order requests
  • Improve our website layout, performance, and user experience
  • Prevent fraud or unauthorized activity on our website
  • Comply with applicable legal, tax, and accounting standards
  • Send marketing or newsletter updates when you have explicitly opted in

3. Email & Newsletter Communications

If you subscribe to our newsletter or opt-in during checkout, we manage our email communications using on-site tools and newsletter services (such as Gutena Newsletter and Hostinger Reach). Your name and email address are used strictly to send updates about Tuloshi Studio, new collections, artisan stories, special offers, and news.

You may unsubscribe from promotional emails at any time by clicking the “Unsubscribe” link contained in any marketing message. Transactional emails relating to an active order, invoice, or support request will still be sent as necessary.

4. Cookies & Website Technology

Tuloshi.ca uses cookies and web technologies to ensure the website functions properly, remember your shopping preferences, improve loading speeds, and measure site activity.

  • Consent & Cookie Banner: Cookie preferences and visitor consent choices are recorded using Cookie Consent – GDPR & CCPA Banner (by Elementor). You can manage or modify your cookie consent at any time via the banner on our website.
  • Website Analytics: We use Site Kit by Google to integrate Google Analytics 4 (GA4) and Google Search Console. This helps us understand visitor traffic, popular pages, and general site performance in an aggregated, non-personally identifiable manner.
  • Performance & Caching: We utilize LiteSpeed Cache and image optimization tools to deliver fast loading times and optimized images without compromising security.

You may also manage or disable cookies through your personal web browser settings, though disabling certain essential cookies may impact store functionality.

5. Payments

Payments made through Tuloshi.ca are encrypted and processed by industry-leading, PCI-compliant third-party gateways:

  • WooPayments
  • WooCommerce Stripe Gateway (supporting major credit cards, Apple Pay, Google Pay, and related digital payment methods)

All payment transactions are handled directly through encrypted communication channels operated by these financial providers. Tuloshi Studio never receives, views, or stores your full credit or debit card numbers on our servers.

6. Shipping & Service Providers

We share necessary personal data with trusted third-party service providers solely to operate our business, process orders, and maintain Tuloshi.ca:

  • Hosting & Platform: Tuloshi.ca is hosted on Hostinger infrastructure and built using WooCommerce on WordPress.
  • Shipping & Fulfillment: Customer names, shipping addresses, and phone numbers are shared with delivery services (such as Canada Post) to fulfill order shipments or arrange local pickup in Regina, SK.
  • Site Management & Search: Site operations and search engine indexing are supported by All in One SEO and Site Kit by Google.
  • Form & Customer Inquiries: Messages submitted via on-site contact forms are processed securely through Gutena Forms, WPForms Lite, and Contact Form 7.

We provide only the minimum information required for these providers to perform their required services. We do not sell, rent, or trade your personal information.

7. How We Protect Your Information

We maintain administrative, technical, and physical safeguards to protect your personal information against unauthorized access, loss, alteration, or disclosure. Data transmitted through Tuloshi.ca is protected using standard SSL (Secure Sockets Layer) encryption protocols.

However, no method of electronic transmission or web storage can be guaranteed to be 100% secure.

8. How Long We Keep Your Information

We retain personal information only for as long as necessary to fulfill order requirements, deliver customer support, resolve disputes, and satisfy legal, tax, accounting, or business reporting obligations.

9. Your Privacy Rights

Under Canadian privacy legislation (including PIPEDA), you have the right to request access to or correction of the personal information we hold about you. You may also withdraw your consent to specific data uses, subject to legal or operational requirements.

To make a privacy request or update your account details, please contact us using the information below.

10. Third-Party Links

Tuloshi.ca may occasionally link to third-party websites or external platforms. Tuloshi Studio is not responsible for the privacy policies, content, or practices of third-party sites. We encourage you to review their individual privacy policies before providing personal details.

11. Children’s Privacy

Tuloshi.ca is designed for a general audience and does not knowingly collect personal information from children without verified parental consent. If you believe a child has provided us with personal information, please contact us immediately so we can remove it.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, active plugins, legal obligations, or operational practices. Updated versions will be published directly to this page with a revised “Last Updated” date.

13. Contact Us

If you have questions about this Privacy Policy or how your personal information is handled on Tuloshi.ca, please contact:

Tuloshi Studio
Regina, Saskatchewan, Canada
Email: tuloshi.studio@gmail.com