Frequently Asked Questions
Have Any Questions For Us?
We believe in the beauty of human connection just as human craftsmanship. Please don’t hesitate to ask questions.

What makes Tuloshi pieces unique compared to standard jewelry?
Every single piece at Tuloshi is sculpted, fired, and painted entirely by hand by traditional artisans. Because we reject mass production and synthetic molds, no two items are absolutely identical. When you purchase from us, you aren’t just buying jewelry—you are preserving an artistic ritual and wearing a truly one-of-a-kind piece of wearable art that carries its own unique fingerprint.
How should I care for my handmade terracotta and jute items?
Earthy, natural materials age beautifully when treated with care. To ensure your pieces last a lifetime, keep them away from prolonged exposure to water, heavy perfumes, and direct chemicals. We recommend gently wiping your terracotta accents with a dry microfiber cloth and storing your jewelry in the breathable, sustainable pouch provided with your order to protect the organic fibers.
Are your materials sustainably and ethically sourced?
Absolutely. Environmental respect and human dignity are the dual pillars of Tuloshi. We partner directly with local artisans, cutting out exploitative middlemen to ensure they receive fair, sustainable living wages. Our terracotta is sourced from natural riverbeds, and our jute elements utilize 100% biodegradable, organic plant fibers. We create slowly so that we leave a gentle footprint on the earth.
How are the items packaged and shipped to ensure they don’t break?
We understand that handmade terracotta sounds delicate, but once fired correctly, it is remarkably durable. To ensure your order arrives flawlessly at your doorstep in Canada, we wrap each piece in protective, custom-molded eco-friendly cushion layers. Our shipping boxes are 100% recyclable and designed to withstand the journey, guaranteeing your pieces arrive safe, sound, and ready to wear.
Can I request a custom design or order a piece that is out of stock?
Because our artisans work in small, intentional batches, popular designs can occasionally sell out while a new batch is being crafted. If an item you love is out of stock, or if you have a specific color palette request in mind to match an outfit, please contact us! We gladly accommodate backorders and custom boutique requests depending on our artisans’ seasonal capacity.
